2025 DataBank Portal Release Notes
Stay up to date on what's new!
Written by Matthew Cullinan
Updated at June 10th, 2025
Table of Contents
May 14, 2025 2025-Q2-3
Support Calls
Tickets History
The Tickets History view now features enhanced filtering options with dedicated "Open," "Closed," and "All" toggle buttons. Users can quickly switch between viewing only active tickets, completed tickets, or the entire ticket history with a single click. This intuitive filtering system improves ticket management efficiency and helps teams focus on the most relevant support requests.
Users may also select how many records show per page. The total number of pages is also displayed.
Lastly, the button to create a new ticket has been updated to say “Add New Ticket” to provide clarity.
Physical Access Administration
Change Log
Know Who Changed What - and When
Managing physical access is a high-stakes responsibility, especially when security and compliance are on the line.
With this update, you can now view a detailed audit log of all administrative changes to badge holders on your account — including who made each change, when it was made, and what was modified.
Whether you’re validating an access dispute, auditing for compliance, or simply maintaining internal oversight, this log gives you the transparency and control needed to manage your organization’s access with confidence.
What this means for you:
Greater accountability across teams
Faster investigation of access concerns
Stronger audit trail for security and compliance reviews
From the Badge Holder's tab, you can select an individual badge and view the changes made to it.
The change log is also available when exporting the Access Logs from the Reporting Tab
Access Log
The Access Log on the Reporting tab now shows all badge swipes for your organization.
April 10, 2025 2025-Q2-1
Physical Access Administration
Badge holder export
Users with the Physical Access Administrator or Temporary Access Approver roles may now export badge holder information directly from the Badge Holders tab.
Request Name Change
Users with the Physical Access Administrator or Temporary Access Approver roles may now request a name change for a Badge holder.
Company Affiliation
If a badge holder is affiliated with third-party company, the value shows on the Badge Holders grid.
Ordering Interconnects
On the My Orders tab, “Authorized Signer" header has been renamed to “Requested Signer” to indicate who the request for authorization was sent to. While you can only request one signer, you are likely to have multiple authorized signers, any of which can sign.
April 2, 2025 2025-Q1-6
Physical Access Administration
Significant enhancements and new features have been added to the Datacenter Physical Access module. A full list of the changes may be found here.
Data Protected: Backup History
Protected data amounts change over time. Users may now select a date to see a snapshot of what their protected data amounts where for their resources that date.
February 26, 2025 2025-Q1-4
Support: Ticket Priority Definition Changes
The priority selector in the Add New Ticket and New Billing Inquiry pages has been changed.
Users can select priority of P1 through P4. Tool tips appear when hovered over.
Priority Definitions
| P1 - Critical | A production infrastructure service is down, large number of users impacted. Needs to be immediately remediated. |
| P2 - High | A production infrastructure service is impaired, users or transactions impacted. Non-Production servers are inaccessible. |
| P3 - Medium | A loss of redundancy on production systems or non-production services are degraded. Users and transactions are not impacted. This is a general ticket. |
| P4 - Low | An informational or non-urgent request or incident. |
A new priority level of “P0 - Critical (Multiple Customers)” has been created to indicate a production outage affecting multiple customers. A P0 is a major critical event.
Whats the difference between an P0 and a P1?
A P0 is a DataBank generated critical event for when multiple customers are impacted. They are not visible in the Portal. You can still submit and see P1s.
What happened to P5? That used to be an option in the priority selector…
In practice, P5s are used internally to track project related work. Though you cannot select a P5 on a ticket in the Portal, you can still see the ticket if it is marked as externally visible.
Interconnects: My Orders: Show the selected Authorized Signer on Portal Interconnect Orders
The selected Authorized Signer for an Interconnect/Cross Connect order is available on the My Orders tab of the Interconnects & Cross Connects screen.
What if someone other than the selected Authorized Signer executes the order?
Though it is possible for another member of your team to execute the order online, the value in this field does not change.
The selected Authorized Signer also appears on the Excel and PDF exports.
Network and Internet: Kentik Integration
If your Data Center is integrated with Kentik, the Top 10 Protocols & Ports and Traffic Flow by IP and Protocol widgets are available on the Network & Internet page. IP Prefixes and Bandwidth Usage is always available, even if your Data Center is not integrated with Kentik.
ex: Data Center integrated with Kentik
Compliance: Weekly Scans
Weekly internal and external scans are now available.
ex. Internal Weekly Vulnerability Scan-Firewall
ex: External Weekly Vulnerability Scan and Reporting - Basic
February 12, 2025 2025-Q1-3
Managed Systems: Firewalls: Cisco ASAs: API Deprecation
The Cisco ASA Firewalls are temporary unavailable. The team is working to implement a new method to reach these firewalls. In the interim, please reach out to customer support for assistance with your Cisco ASA Firewall.
On the Firewalls page, the user may click a link, navigating them to the Add New Ticket screen if they need information or configuration changes on their firewall.
Data Protected: Export to Excel
Users may export to excel the data from the Data Protected page.
January 8, 2025 2025-Q1-1
Managed Systems: Firewalls: Integration with Panorama for Palo Alto Firewalls
Customers with Palo Alto firewalls can now access them.
If the selected firewall is a Palo Alto firewall and the user has the Administrator or Support role, the user can click a “Manage Firewall” button. When clicked, the user is directed to a new browser tab with sign-in options for Palo Alto.
The user will enter their Portal user name. When authenticated, the user is logged into the Panaroma instance that manages the selected firewall.
Support: Links in Ticket Notifications
When a user receives an email notification about a ticket, they will be prompted to log in only if they don't already have an active session. Once logged in, if the user has proper authorization to view that specific ticket, the system will automatically load the ticket that was referenced in the email.
Compliance: Security Documents
DataBank Trust Center has been added to the Portal side navigation menu for easy access.
The DataBank Trust Center serves as a centralized repository where customers will have 24/7 access to DataBank security and compliance documentation. This includes certifications, audit reports, policies, a searchable knowledgebase, updates, and more, all available through a user-friendly interface.